Retail Financial Services
Apart from offering you quality training - participation in these courses will offer you an excellent networking opportunity.
The courses will allow you to share, discuss and debate ideas with a wide range of consumer organisations from Europe, building a strong network to protect consumer's rights in Europe.
What type of course is this?
This is an introductory course.
For further information on introductory and specialised courses please see the Frequently Asked Questions (FAQ) area.
What is the aim of this course?
The course will provide participants with an overview and understanding of the current debates in the financial services sector and the instruments used at European level to ensure the protection of consumer rights.
The topics covered are introduced and explored by speakers from academia, consumer organisations, supervisors, and the European Commission.
Profile of participants
In an attempt to have participants with a similar level of experience, we ask you to carefully read the participant profile below to see whether the course matches your needs before deciding whether to apply for this course or whom to send to the course. This course will be targeted at participants who are
- Personnel from consumer organisations who deal with issues related retail financial services in their daily work
- Already have some experience in the field of financial services
- Will take on responsibility for this topic in the future
Outline of the course*
*Subject to slight amendments
| Day 1 | Day 2 | Day 3 |
|---|---|---|
| Overview of the Retail Financial Services Sector | Financial inclusion | Mortgage Credit |
| Retail Financial Services issues on Consumer Organisations' Agenda | Bank accounts: Prices & Transparency | Financial education |
| Supervision & Regulation | Bank account switching & consumer mobility | Consumer complaints & redress mechanisms across EU |
| Pre-contractual information - Financial advice | Payment services | |
| Unfair Commercial practices | Consumer Credit Directive | |