Consumer Redress
Apart from offering you quality training - participation in these courses will offer you an excellent networking opportunity.
The courses will allow you to share, discuss and debate ideas with a wide range of consumer organisations from Europe, building a strong network to protect consumer's rights in Europe.
What type of course is this?
This is a specialised course.
For further information on introductory and specialised courses please see the Frequently Asked Questions (FAQ) area.
What is the aim of this course?
This course will focus on the main theme of consumer redress at EU level. Its main aim is to provide participants with understanding of and practical knowlegde on the use of consumer redress mechanisms.
Profile of participants
In an attempt to have participants with a similar level of experience, we ask that in deciding whether to apply for this course or who to send on the course, that you carefully read the participant profile below to see whether the course matches your needs. This course will be targeted at participants who :
- already have a basic knowledge of EU consumer law
- are currently working on the consumer redress issue (ADR, collective redress, private enforcement)
- will take on responsabilities for this topic in the near future
- will need to report on or to do public affairs/media work/ representation of the organisation regarding the consumer redress theme
Outline of the course*
*Subject to slight amendments
| Day 1 | Day 2 | Day 3 |
|---|---|---|
| Setting the Scene | Range of typical problems/issues faced at national level | How to lobby effectively |
| Small claims procedure | National judicial collective redress models across EU & US | EU context - legislation on Collective Redress |
| ADR & Mediation | Injunctions | Group Action |
| Group Action & Cross-border litigation/ enforcement | Case studies | Case studies |