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Consumer Law

Apart from offering you quality training - participation in these courses will offer you an excellent networking opportunity.

The courses will allow you to share, discuss and debate ideas with a wide range of consumer organisations from Europe, building a strong network to protect consumer's rights in Europe.

What type of course is this?

This is an introductory course.
For further information on introductory and specialised courses please see the Frequently Asked Questions (FAQ) area.

What is the aim of this course?

The aim of this course is to increase the effectiveness of consumer organisations by providing them with expertise in EU consumer law.

The course will provide participants with an understanding of the legal and other instruments used at European level to ensure the protection of consumer rights as well as an overview and update of current activities.

The topics covered are introduced and explored by speakers from academia, consumer organisations and the European Commission.

 

Profile of participants
In an attempt to have participants with a similar level of experience, we ask that in deciding whether to apply for this course or whom to send to the course, that you carefully read the participant's profile below to see whether the course matches your needs. This course will be targeted at participants who are:

• Recently appointed staff members (lawyers and non-lawyers)
• Staff members already dealing with consumer advice with some basic work experience but lacking formal training on Consumer law
• People looking to attain a basic understanding of the legal and other instruments used at European level to ensure the protection of consumer rights

Outline of the course*

_{*Subject to slight amendments}

Day 1	Day 2	Day 3
Decision making procedure	Consumer Acquis: Review	Consumer Redress
The Acquis: Directives & Regulations	EU Contract Law	Collective Redress
Consumer Law Compendium & Comparative Report	Financial Services: Consumer Credit & Payment Services	Unfair Commercial Practices
	Passenger Rights